We always have free shipping anywhere in the world.
It depends on where you are. Within Europe, your order will normally be delivered within 2 - 5 business days. Deliveries outside Europe can take anywhere from 5 - 16 days. Delivery details will be provided in your confirmation email.
As soon as your order has been packed and is ready to ship, you will receive an e-mail notification. This notification will tell you that your package has been shipped and give you a tracking number. The tracking number will only become active once the parcel service provider has picked up and scanned your package. If the label for your package has been created after the daily collection, you will see movement in shipment tracking link only after collection on the next working day.
Once you have ordered in the online shop, you will receive an order confirmation via e-mail. If you haven't received this within one hour, this might be for one of the following reasons:
1: Did you possibly enter the wrong e-mail address?
2: Has the e-mail ended up in the spam folder of your e-mail account?
If none of the above apply, please contact us by emailing our support on firstname.lastname@example.org
Your order will be processed and shipped within a very short time. Therefore we cannot promise you will be able to change it after you make it.
However, you can always contact us at email@example.com and we will do our best to try to help you.
Enter the discount code in the field provided at the checkout in order to redeem it.
Please note, that an order that has already been completed may not be amended due to data protection reasons and therefore retrospective crediting of the discount is not possible.
If you would like to make use of your right of return, then the reduced purchase price will be refunded. You are not entitled to a refund or replacement of the discount code. The discount code will expire if you return your complete order. Therefore it cannot be used again for your follow-up order.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.
Just email us directly and we’ll take you through the process.
You can easily return your order to us within 30 days from the date on which you receive the goods.
If you wish to cancel, please contact our Customer Service team in advance.
If you want a refund, you will need to bear the cost of returning the goods.
Please only send franked parcels back to us.
We will let you know as soon as we have processed your return. We don't currently issue a notification that the return has been received. However, you will receive an e-mail as soon as your return has been processed in the first step.
Once we have processed your return (within 10-14 business days), we will refund the amount immediately via the means of payment you originally chose. If you chose to pay by credit card, it may take up to four weeks (depending on the credit card company) for the refund to be credited to your account.
You can contact us through our contact page! We will be happy to assist you.